waropen Platform Privacy Notice

This page describes what we collect when you use waropen and how we keep that data protected. We at waropen collect your personal information — email, phone, name, and identity documents — to verify your account and process your payments. We store this data on encrypted servers. We do not sell your information to advertisers or data brokers. We share your data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) when you make a deposit or withdrawal, and with authorities if required by law.

Our servers may be located outside your jurisdiction. Your data travels across international networks when you use waropen from Android or iOS. We encrypt data in transit and at rest to protect it from unauthorized access. We retain your information as long as your account is active, plus a retention period for legal compliance and dispute resolution.

This policy applies to all waropen users, whether accessing through mobile app or browser, regardless of location. If you have privacy questions or wish to request access to your data, contact our support team.

What Data We Collect on waropen

When you register on waropen, we collect your email address, phone number, full legal name, and date of birth. We use this information to create and verify your account. When you complete KYC verification, we collect a digital photo of your valid ID (passport or national ID card). We store this ID securely and use it only to confirm your identity and comply with regulatory requirements.

When you deposit or withdraw funds from waropen, we collect transaction details — amount, payment method, date, and time. We log these for your protection and ours, so we can dispute fraudulent transactions and verify your account activity. When you use waropen to bet on Liga 1, Piala AFF, or other markets, or play slots like Aviator or Sweet Bonanza, we record your game activity, bet amounts, and outcomes. We retain this history so you can review your account anytime.

How We Use Your Data

We at waropen use your personal data for these purposes: account creation and verification, fraud prevention, payment processing, customer support, and legal compliance. We need your email and phone to contact you about your account — password resets, deposit confirmations, withdrawal status, or support responses. We use your ID information to verify you are who you claim to be and to meet KYC requirements in jurisdictions where we operate, including Jakarta, Surabaya, Bandung, and Medan.

We analyze game and betting data in aggregate to understand platform usage patterns, improve game performance, and detect fraud. We do not use your data to target advertising or create behavioral profiles. We do not rent or sell your email address to third parties. We do not disclose your KYC documents to anyone except payment processors during transaction verification and authorities if required by law.

Third-Party Data Processors and International Transfer

Our waropen platform uses payment processors to handle deposits and withdrawals. When you transfer funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), those services receive your account details and transaction information. They apply their own privacy policies; we recommend reviewing them. We do not control how payment processors use your data beyond transaction processing.

Our servers hosting waropen data sit in data centers outside Indonesia. Your personal information may be accessed or processed by our team in other countries. When data crosses borders, we encrypt it to meet international data protection standards. We do not transfer your data to jurisdictions without adequate privacy safeguards except to the extent needed to provide waropen services.

1. We collect minimal personal data on waropen

   Only email, phone, name, and ID photo are required to verify your account.

2. We encrypt data in transit and at rest

   All information sent to or stored on waropen servers is encrypted.

3. We share data only when necessary

   Payment processors receive transaction details; authorities receive data if required by law.

4. We retain data for account history and disputes

   Transactions and account records remain accessible so you can verify activity anytime.

Cookies and Mobile Tracking

Our waropen website and app use cookies to recognize your login, remember your preferences (language, notification settings), and prevent fraud. Cookies are small text files stored on your device that help us provide a consistent experience across sessions. We do not use cookies to track you across other websites. Our Android app and iOS browser session do not require third-party tracking pixels or cross-site cookies.

When you log into waropen on your phone, we may record your device type and operating system version to troubleshoot technical issues and optimize performance. We do not track your location via GPS unless you grant explicit permission through your device settings. We do not access your contacts, photos, or other device data without your consent. You can disable cookies in your browser settings or manage notification permissions in your waropen account preferences.

Your Rights and Data Subject Requests

You have the right to request access to the personal data we hold about you. Contact our waropen support team with a data-access request, and we provide a copy of your information within our standard review window. You have the right to request deletion of non-essential data — for example, your phone number if you no longer use it. We do not delete KYC documents or transaction records, as we must retain those for regulatory compliance and fraud prevention.

You have the right to request correction of inaccurate data in your waropen account. If you believe your personal information is wrong, contact support and we update it once verified. You have the right to request that we stop processing your data for marketing purposes — we do not send marketing emails, but you can opt out of promotional notifications in your account settings. To exercise any of these rights, use the contact information at the end of this policy.

Data Breach and Security Incident Response

We at waropen maintain security practices to protect your data from unauthorized access, alteration, or deletion. We use encryption, firewalls, and access controls to secure our servers. We limit access to personal data to staff members who need it to provide waropen services. If we discover a data breach affecting your account, we notify you by email as soon as we confirm the scope of the incident and verify your contact information.

We do not guarantee that our systems are completely immune to breaches — no online service can. If your waropen password is compromised, change it immediately through your account settings or request a password reset via email. If you notice unauthorized activity on your account, contact our support team during business hours. We respond to breach reports within our standard timeframe and take steps to prevent recurrence, including security audits and staff retraining.

Data Retention and Jurisdiction

We keep your waropen account data as long as your account is active. After you close your account, we retain personal information for a legal hold period to settle any remaining disputes, process tax reporting, or comply with regulatory audits. This typically extends several years beyond account closure. We delete marketing records (like email preferences) sooner if you request it. We never delete transaction history, as this is essential for account verification and fraud investigation.

Our privacy policy is governed by the laws of the jurisdictions where we operate waropen. You acknowledge that your data may be processed outside your home country. By using waropen, you consent to data transfer and processing as described in this policy. If local law requires different privacy handling, we comply with the stricter standard. During holidays like Idul Fitri, Idul Adha, or Imlek, our support team may experience longer response times on data requests, but we maintain data security continuously.

For questions about this privacy policy, requests to access or delete your data, or to report a suspected breach, contact our waropen support team through live chat, email, or phone in your account Help menu. We respond within our standard business-hours window. You may also review our terms and conditions for details on how we handle your account and payments. We update this privacy notice from time to time; changes take effect when posted on our privacy policy page.